Ticket #0017 Transcript

<@1320132537321914469>

<@&1493279335543734282>

Hi <@1320132537321914469>, there are no set requirements, but I just need some extra information about your server.

Tell me a little bit about your server, like average playercount, version, server software the server uses (Paper, Folia, Spigot ect), and a list of your plugins that have to do with Anticheats, permissions & moderation ect.

Average Player count: Lowest: 15 Peak: 50 Software: USpigot Plugins: **Anticheats** • Vulcan **Permissions** • LuckPerms • LPC **Moderation** • LiteBans • CoreProtect • StaffChat • Badword • EasyCommandBlocker • CombatLogX • GriefPrevention • WorldGuard • WorldGuardExtraFlags

Hi! I can see your server setup details. To help you with your StaffHQ issue, could you let me know what specific problem or question you have? For example: - Are you having trouble installing or configuring the StaffHQ plugin? - Is the plugin not connecting to the dashboard? - Do you have questions about compatibility with your current plugins? - Something else? Once you share what's not working, I'll be able to help you sort it out. -# *Do you need help with anything else?* -# StaffHQ - Support Bot

Muted the AI. Ignore him

Most of your listed plugins should have no complications with working with the plugin & dashboard. I will double check before though, just so you don't initially run into issues.

Could you send your discord invite link?

And IP

discord.gg/zK3ajwXhA8 play.eternalmc.net

Did you by chance just release today?

<@1320132537321914469>

no

It somehow only shows a dot from today.

Currently has 14 players online

where is that from?

<@223504240935436288>

NameMC

Do you by chance have multiple servers/proxies/ips?

no

Weird then

https://minecraftservers.org/server/685877

Hi <@1320132537321914469>, I'm definitely down to add you, but I would want to say, that due to your lower playerbase, it'll first be on sort of a trial-phase and depending on the amount of bugs compared to records, I'll either give you the full 2y license, or something a bit shorter. Do note, that if you don't find any bugs, but do have a good amount of records, you'll still receive the full 2y Pro license worth £180. As there might be, or might not be any bugs left over, but I just want to make sure, hence why I opened for beta testing. With this license, you'll be able to add 5 total servers/proxies & 2 discord servers. This can all be done easily straight in the panel. Please let me know if you agree to these terms, and please read <#1493279696002224128> Once you accept, I'll hook you up with a license key so you can get it set up everywhere.

Alright, let’s do it.

Do you agree with the TOS?

Okay, your ToS mentions 'substantial use' regarding refunds. Can you clarify what that means? If I set up my basic staff roles (around 10 maybe) and 5 servers, does that count as substantial?

Regarding Section 9, what is your protocol for notifying users of a data breach? To comply with UK/EU laws and protect my community, do you commit to providing incident reports and identifying which player data (UUIDs/usernames/IPs) was impacted if a leak occurs? Also, in case of a data breach what responsibility does StaffHQ take on?

<@223504240935436288> ^

I will update the TOS as refunds are solely handled by McSets in some rare cases. Usually all purchases are final. I will also update the section about the steps after a data breach. Here's an overview of the data that could possibly be leaked in the rare case of one. What data could be breached: - Player UUIDs and usernames - Chat messages and commands typed in-game - Player session data (join/quit times, playtime) - Staff activity (punishments issued, commands run, online time) - Server metrics (TPS, memory, player counts) - Anticheat flag history - Discord user IDs, message content in tracked channels, voice session data - IP addresses only if this is explicitly enabled inside the dashboard (off by default). - Account email addresses and hashed passwords (scrypt, not reversible)

TOS rewritten. Any other questions?

Okay, with the new ToS. Section 9 mentions the service is "as available." Does StaffHQ have an internal uptime target or a Service Level Agreement (SLA)? If the dashboard is down during a critical period for my server, do you offer service credits or extensions to compensate for the downtime? Also, Section 8 states users retain ownership of their data. Does this include "derived data" like staff performance analytics or generated reports? Additionally, if I decide to leave the service, is there a way to export all data (including these reports) to ensure I don't lose the history of my staff’s activity?

Does StaffHQ (or any third-party partners) use the data we upload, such as staff logs, chat messages, or applications, to train AI models or improve machine learning algorithms?

<@223504240935436288> ?

Target is of course 99.99%. The dashboard is an addition to your server, and should in no way, shape or form have any impact on your server in the case of it going down. You are able to export your data at any time, once every 24h. A one-time download link is sent to the registered email address once everything is gathered. Do note, that as you are joining the beta program, that for your first term, you are paying nothing for the service, and so, different rules of course apply.

What are those rules?

No. We highlight in our privacy policy that we don’t share, nor sell, nor use data to train AI models. The model behind <@1493212496222490684> is simply a Claude instance with premade prompts.

Well you wouldn't really have an uptime guarantee (in form of credits for downtime), as you were given free access to the service. And what is also noted is, that if the service at some point goes down, the plugin automatically queues everything that it is catching until the service if back online.

Okay, I accept the terms then. I have one more question though, was this dashboard vibecoded?

AI was used to assist me here and there, but 80-90% was human-written. Why?

I will also soon publish the plugin source code on my GitHub.

For more transparency

Just wondering, looks kinda vibecoded.

I just like these kinds of designs. I know they might seem vibecoded.

Okay, how can we move foward?

I would need an email address from you to link your license key to.

playeternalmc@gmail.com

Please go to https://staffhq.net/docs/getting-started and follow the documentation to redeem the following license key. It is linked to your email address: `SNTL-AE3F-BEFE-C6DF-ED32-C59F-7FB7-3E76-C2FB`

Let me know once you set it up & everything is working.

<@1320132537321914469> Do you have any updates?

<@223504240935436288>This says first seen and alst seen 1 hour ago, but it says 0m players, and the player was definitely never on the server, is this a bug or?

He might’ve joined & left straight after

I guarantee you he’s never been on

The plugin only reads data from other plugins.

It doesn't create data.

Could it be because I banned the player?

Yeah possibly.

As it still registers the user in the console.

Which means the plugin picks it up

oh okay

Hi <@1320132537321914469>, Have you encountered any other issues, or is everything working fine for you now?

everything seems fine

That's great. Do you have any suggestions for changes or new features that you want to see implemented?

chat logs should have date not only time

You're talking about the general chat log, right? The in-game one?

um wdym

I see, yeah I'll change that. Thanks for the suggestion.

Anything else?

You can also just suggest new features if you want to see anything else implemented.

I'm open for everything

I’ll think about it

Great, thanks!

Hi <@1320132537321914469>, Have you by chance found any sort of bug, or do you have any suggestions for new features you'd like to see on the dashboard?

Anyway to add like a invsee logs

And invrollback thing

Logs of what? Stuff that was added/removed?

What plugin do you use for that? Please link the spigot or modrinth link.

Like just a list of what's in the inv, and then what was removed and added.

https://modrinth.com/plugin/inventoryrollbackplus?version=1.21.11&loader=paper https://modrinth.com/plugin/invsee++

Both should be doable as long as data is saved in a database. Will let you know when you can test.

Hi <@1320132537321914469>, I have successfully implemented the support for these plugins. You may test them out. If you download the newest version of the plugin, the system should automatically detect them. Please make sure you have it enabled in the config.yaml (after restarting).

Is it only if there hooked up to a database?

Yeah the data has to be saved by those plugins.

Hi <@1320132537321914469>, Please let me know if you have set the plugin up with the new update, and if the integration fully works.

And if there are any bugs, please let me know.

Hi <@1320132537321914469>, do you have an update?

<@1320132537321914469>?

Hi <@1320132537321914469>, If you don't respond to me in the next 24h, I will remove you from the beta program. I need activity and feedback.

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